Atlas Choice Support Package

Boeing_777Atlas Choice members custom build their service packages combining the options listed below that best fit their needs. This package might be helpful for those customers in the maintenance stage of their development.

Features/Benefits

  • Software Subscription - New product releases are shipped immediately.
  • Interim Release Service - Interim releases are made available to our Atlas members as DDC-I products are revised and enhanced. Those members who wish to take advantage of product enhancements prior to an official version release can do so.
  • First Response - Direct access to dedicated account teams provide immediate telephone or email response to Atlas members. Issues are acknowledged within one business day after receipt at DDC-I and given priority by assigning them to the first available account engineer.
  • Telephone/Email Support - Atlas members have direct access to DDC-I customer support personnel during normal business hours. Issues are acknowledged within 2 business days after receipt at DDC-I.
  • Club Pricing - Atlas members benefit from club discounts for individual and customized services outside of the program.
  • Status Reporting - Atlas members are provided a monthly report on the status of all support calls, change requests, and other issues associated with their project.

Downloads