Atlas Choice members custom build their service packages combining the options
listed below that best fit their needs. This package might be helpful for
those customers in the maintenance stage of their development.
Features/Benefits
Web Pass - This password protected web service extends the
reach of the DDC-I support department by providing a readily
available database of technical information for use by Atlas
members in solving problems.
Software Subscription - New product releases are shipped
immediately.
Interim Release Service - Interim releases are made
available to our Atlas members as DDC-I products are revised
and enhanced. Those members who wish to take advantage of
product enhancements prior to an official version release
can do so.
First Response - Direct access to dedicated account
teams provide immediate telephone or email response to
Atlas members. Issues are acknowledged within one business
day after receipt at DDC-I and given priority by assigning
them to the first available account engineer.
Telephone/Email Support - Atlas members have direct
access to DDC-I customer support personnel during normal
business hours. Issues are acknowledged within 2 business
days after receipt at DDC-I.
Club Pricing - Atlas members benefit from club discounts
for individual and customized services outside of the program.
Status Reporting - Atlas members are provided a monthly
report on the status of all support calls, change requests,
and other issues associated with their project.
Customer Quote:
"DDC-I has a good solution for us and your willingness to get down to the issues and help us get what we need has made it a clear choice."
Atlas Choice members custom build their service packages combining the options
listed below that best fit their needs. This package might be helpful for
those customers in the maintenance stage of their development.
