Atlas Premium members enjoy special attention during critical stages of the development. Some Atlas members find the Premium package most valuable early in the product development phase while the software architecture is being established and a lot of proto-typing is taking place. DDC-I recognizes the importance of immediate customer support response during these periods. Other features provide added value and convenience.

Features/Benefits

• First Response - Direct access to dedicated account teams provide immediate telephone or email response to Atlas Premium members. Issues are acknowledged within one business day after receipt at DDC-I and given priority by assigning them to the first available account engineer.
• Status Reporting - Atlas Premium members are provided a monthly report on the status of all support calls, change requests, and other issues associated with their project.
• Interim Release Service - Interim releases are made available to our Atlas Premium members as DDC-I products are revised and enhanced. Those members who wish to take advantage of product enhancements prior to an official version release can do so.
• Software Subscription - New product releases are shipped immediately.
• Club Pricing - Atlas members benefit from club discounts for individual and customized services outside of the program.
• Jump Start - This intensive, two day on-site workshop provides a formal introduction to the DDC-I toolset. It includes product installation and licensing as well as an overview of tool usage, DDC-I customer support procedures, documentation, change requests etc.

Downloads

• Customer Support Fact Sheet

Atlas Advantage members typically are out of the critical path of their project and may be entering the implementation stage where timely service is needed and product version upgrades are essential.

Features/Benefits

• Telephone/Email Support - Atlas Advantage members have direct access to DDC-I customer support personnel during normal business hours. Issues are acknowledged within 2 business days after receipt at DDC-I.
• Software Subscription - New product releases are shipped immediately.
• Club Pricing - Atlas members benefit from club discounts for individual and customized services outside of the program.

Downloads

• Customer Support Fact Sheet

Atlas Choice members custom build their service packages combining the options listed below that best fit their needs. This package might be helpful for those customers in the maintenance stage of their development.

• Software Subscription - New product releases are shipped immediately.
• Interim Release Service - Interim releases are made available to our Atlas members as DDC-I products are revised and enhanced. Those members who wish to take advantage of product enhancements prior to an official version release can do so.
• First Response - Direct access to dedicated account teams provide immediate telephone or email response to Atlas members. Issues are acknowledged within one business day after receipt at DDC-I and given priority by assigning them to the first available account engineer.
• Club Pricing - Atlas members benefit from club discounts for individual and customized services outside of the program.
• Status Reporting - Atlas members are provided a monthly report on the status of all support calls, change requests, and other issues associated with their project.

Downloads

• Customer Support Fact Sheet